How Information and Communications Technology Affects the Performance of Human Resources Management in the Higher Education?

  • Dilber Yousifi Department of Human Resources, University of Kurdistan Hewler, Kurdistan Region – F.R. Iraq
  • Nabaz T. Khayyat Kurdistan Business School, University of Kurdistan Hewler, Erbil, Kurdistan region - F. R. Iraq
Keywords: Human Resources Management, Human Resources, Information and Communications Technology, Kurdistan


In today’s business, effective human resources management (HRM) plays an important role in organizations to cope with competition. Human capital plays a significant role in achieving competitive advantage. Hence, it is recommended for organizations to adapt HRM practices to reach the optimal level of employees’ performance. On the other hand, the information and communications technology (ICT) has become the backbone of numerous modern organizations in processing their business operations and activities. HRM has also been affected by the tremendous increase of ICT usage within the organization. The World Wide Web has transformed the human resources practices, for example, human resource planning, recruitment, selection, performance management, work flow, training, and compensation. This paper investigates the impact of ICT on HRM performance in the higher education sector in the Kurdistan Region of Iraq (KRI). In doing so, an empirical study based on survey questionnaire is conducted to gain a clear overview of where the higher education institutions stand in KRI in terms of the usage of ICT in the HRM field. The overall finding is that ICT may have
a positive impact on the performance level of HRM staff in the higher education institutions in KRI. Furthermore, the level of ICT usage in KRI is not in a level where the individuals of HRM are well aware of ICT developments and E-HRM as well as the usage of computerized HRM.


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Author Biography

Nabaz T. Khayyat, Kurdistan Business School, University of Kurdistan Hewler, Erbil, Kurdistan region - F. R. Iraq

Nabaz T. Khayyat is an Engineering Economist, an assistant professor of Economics at the department of Business and Management Sciences (University of Kurdistan Hewler) and a dissertation advisor and a member of external faculty at the University of Liverpool, School of Business, UK. Dr. Nabaz has received two PhDs, first in economics, from Swiss Management University, Zurich, Switzerland, and a second PhD with an MSc in IT Engineering from Seoul National University, College of Engineering, South Korea. In his first PhD thesis, he developed a new model to determine the energy demand in the industrial sector for South Korea using a relatively new methodology in the production risk literature. His second PhD Thesis identified the causal relationship between ICT investment and energy use and its impact on productivity in the industrial sector. Where he developed a new productivity model by adding ICT capital as a quasi-fixed factor of production using again a relatively new methodology called a dynamic factor demand model. [See Academic Profile]


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How to Cite
Yousifi, D., & Khayyat, N. (2019, June 18). How Information and Communications Technology Affects the Performance of Human Resources Management in the Higher Education?. UKH Journal of Social Sciences, 3(1), 36-49.
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