The Impact of Job Training on Employee’s Satisfaction: A Study in Public Institutions in Western Uganda
DOI:
https://doi.org/10.25079/ukhjss.v6n2y2022.pp1-8Abstract
This study examined the relationship between on-job and off-job training on employee job satisfaction at Mbarara University of Science and Technology (MUST) in Western Uganda. To be able to realise the study objectives, a cross-sectional survey design, quantitative in nature was adopted. The targeted population comprised the employees of MUST where a sample of 230 respondents was chosen guided by Krejcie and Morgan sample determination table. Primary data was collected using structured questionnaires through telephone interview in order to adhere to Corona Virus pandemic guidelines related to social distancing. Simple random sampling technique was adopted during sample selection. Data collected was analysed using the analysis function of the Statistical package for the social sciences (SPSS version 20). The study findings indicate a moderate positive and significant relationship between on-job training/off-job training and job satisfaction. On-job training predicted job satisfaction to the tune of 14% compared to 9% variation in job satisfaction caused by off-job training. On the basis of observation that the case institution does not organize trainings for supervisors on how to conduct appraisals, the study recommends that human resource (HR) practitioners and policy makers inculcate trainings for supervisors on how to conduct performance appraisals in order to equip supervisors with sufficient performance appraisal skills to be able to appropriately identify employee training needs. Future research may carry out a long tudinal study to test how on-job and off-job training predict job satisfaction in a private higher learning institution setting in another country.
Downloads
References
Ahmed, I. (2010). Effects of Motivational factors on Employees Job Satisfaction: A case study of University of the Punjab, Pakistan. International Journal of Business and Management, 5(3). DOI: 10.5539/ijbm.v5n3p70
Amos, K. J. & Natamba, B. (2015). The Impact of Training and Development on Job Performance in Ugandan Banking Sector. Journal on Innovation and Sustainability, 6(2), 65-71. DOI: 10:24212/2179-3565.2015V612P65-71.
Bakotić, D. (2016). Relationship between job satisfaction and organisational performance, Economic Research-Ekonomska Istraživanja, 29(1), 118-130. DOI: 10.1080/1331677X.2016.1163946.
Bashir, S. (2015). The Imperative of Skills Development for the Structural Transformation of Sub-Saharan Africa: Potential for China-World Bank-Africa Collaboration. World Bank, Washington, DC. URL: https://openknowledge.worldbank.org/handle/10986/22380.
Bell, E., Bryman, A. & Harley, B. (2018). Business research methods (5th edition). Oxford: Oxford university press.
Card, D., Kluwe, J. & Weber, A. (2010). Active Labour Market Policy Evaluations: A Meta-Analysis. Economic Journal, Economic Journal, Royal Economic Society, 120(548), F452-F477. URL https://EconPapers.repec.org/RePEc:nbr:nberwo:16173.
Chen, P.Y. & Cooper, C. (ed.) (2014). Wellbeing: A Complete Reference Guide, Work and Wellbeing. John Wiley & Sons.
Chen, T.Y., Chang, P.L. & Yeh, C.W. (2004). A study of career needs, career development programs, job satisfaction and the turnover intensity of R & D personnel. Career Development International, 9(4), 424-37. DOI: https://doi.org/10.1080/0958519032000106182.
Culibrk, J., Delic., M., Mitrovic, S. & Culibrk, D. (2018). Job satisfaction, organisational Commitment and Job Involvement: The mediating role of job involvement. Front.Psychol. DOI: 10.3389/fpsyg.2018.00132.
DeCorby-Watson, K., Mensah, G., Bergeron, K., Abdi, S., Rempel, B. & Manson, H. (2018). Effectiveness of capacity building interventions relevant to public health practice: a systematic review. BMC Public Health, 18(1). DOI: 10.1186/s12889-018-5591-6.
Farooq, M. & Khan, M. A. (2011). Impact of training and feedback on employee performance. Far East Journal of Psychology and Business, 5(1), 23-33. URL: https://EconPapers.repec.org/RePEc:fej:articl:v:5a:y:2011:i:2:p:23-33.
Field, A. (2009). Discovering Statistics Using SPSS (3rd Edition). London: Sage Publications Ltd.
Gambo, H. S. (2015). The Impact of Training and Development on Workers’ Productivity. Review Pub Administration Management, 3(1). URL: https://www.walshmedicalmedia.com/open-access/the-impact-of-training-and-development-on-workers-productivity-2315-7844-1000160.pdf.
Gielen, A.-J. (2018). Exit programmes for female jihadists: A proposal for conducting realistic of the Dutch approach. International Sociology, 33(4), 454-472. DOI: 10.1177/0268580918775586.
Halawi, A. & Haydar, N. (2018). Effects of Training on Employee Performance: A Case Study of Bonjus and Khatib & Alami Companies. International Humanities Studies, 5(2), 24-45.
Hanif, F. (2013). Impact of training on employee's development and performance in hotel industry of Lahore, Pakistan. Journal of business studies quarterly, 4(4), 68. URL: https://www.academia.edu/36265825/Impact_of_Training_on_Employees_Development_and_Performance_in_Hotel_Industry_of_Lahore_Pakistan.
He, P., Findley, H. & Wheatley, R. (2014). The effects of training on job satisfaction and service quality among temporary employees: the mediating role of affective commitment. Journal of Management and Marketing Research, Volume 21. URL: https://www.aabri.com/manuscripts/162529.pdf.
Jehanzeb, K. & Bashir, N.A. (2013). Training and Development Program and its Benefits to Employee and Organization: A Conceptual Study. European Journal of Business and Management, 5(2). URL: https://iiste.org/Journals/index.php/EJBM/article/view/3947.
Kanapathipillai, K. & Ferdous Azami, S.M. (2020). The impact of employee training programs on job performance and job satisfaction in the telecommunication companies in Malaysia. European Journal of Social Sciences Studies. 4(3). Doi: 10.46827/ejhrm.v4i3.857.
Khan, R. A. G., Khan, F. A. & Khan, M. A. (2011). Impact of training and development on organizational performance. Global Journal of Management and Business Research, 11(7).
Krejcie, R.V. & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30, 607-610.
Lall, S. (1999). Competing with labour: skills and competitiveness in developing countries. ISSUES INDEVELOPMENT: Discussion Paper. Development Policies Department, INTERNATIONAL LABOUR OFFICE GENEVA, Oxford University. URL: http://www.ilo.int/wcmsp5/groups/public/---ed_emp/documents/publication/wcms_123613.pdf.
Leung, L. & Lee, P. (2011). The influences of information literacy, internet addiction and parenting styles on internet risks. New Media & Society, 14(1), 117–136. DOI: 10.1177/1461444811410406.
Martin, B. O., Kolomitro, K. & Lam, T. C. M. (2013). Training Methods. Human Resource Development Review, 13(1), 11–35. DOI: 10.1177/1534484313497947.
Maslow, A.H. (1943). A Theory of Human Motivation. Psychological Review, 50, 370-396.
Mróz, J. & K. Kaleta, (2016). Relationships between personality, emotional labor, work engagement and job satisfaction in service professions. International Journal of Occupational Medicine and Environmental Health, 29(5), 767–782.
Mudor, H. & Tooksoon, P. (2011). Conceptual framework on the relationship between human resource management practices, job satisfaction, and turnover. Journal of Economics and Behavioral Studies, 2(2), 41-49.
Nguyen, C. & Duong, A. (2020). The Impact of Training and Development, Job Satisfaction and Job Performance on Young Employee Retention. International Journal of Future Generation Communication and Networking, 13(3), 373-386. DOI: 10.1567/s10008-012-9199-6.
Pastore, F. & Pompili, M. (2019). Assessing the Impact of Off- and On-TheJob Training on Employment Outcomes: A Counterfactual Evaluation of the PIPOL Program. Evaluation Review, 2020, 44 (2-3), 145-184.
Patanakul, P. (2014). Managing large-scale IS/IT projects in the public sector: Problems and causes leading to poor performance. The Journal of High Technology Management Research, 25(1), 21–35. DOI: 10.1016/j.hitech.2013.12.004.
Raja, M. & Sal, A. (2016). The Impact of Training and Development on Employees Performance and Productivity. International Journal of Management Sciences and Business Research, 5(7).
Ravaghi, H., Mannion, R. & Sadat Sajadi, H. (2017). Organisational Failure and Turnaround in Public Sector Organisations: A systematic review of Evidence. Medical Journal of the Islamic Republic of Iran, 31(1), 434-444.
Goball, S., Hassan, M., Goball, S., Baker, R., Yunus, W. & Norazman, I. (2018). The Effect of Training on Job Satisfaction: A Review Paper. In Persidangan Serantau Sains Sosial dan Kemanusiaan 2018 (PSSSK 2018). pp. 137-142. URL: https://d1wqtxts1xzle7.cloudfront.net/57629755/PROSIDING_PSSSK_2018.pdf?1540428197=&response-content-disposition=inline%3B+filename%3DPROSIDING_PSSSK_2018_pdf.pdf&Expires=1671018914&Signature=FkTxmK87U0nsbT-R-Z2LENtpIz84X2YN1KTbLJCnLlPyTddOTbode~uSobiE22QOGNkmopiXu8y4FH2Tf8NAiG3xWVd0oimFjQVMer5aDHIiS7f1G90M0AivTZ6gflamzNF2oFap2gKGUzqdSfyZjbKluvLxIheK5FGCJamZgOFDFbPraHflMMgfIicSx60~j6COjwH~DV1262bdUEbZhSl5Nq5DcJWk~6q~L8EGmZoKJvJdYynYTfA0YRHl0nVK~ziNo7nyB3EFsHa2sAmPrcXgFOj~AhCULbh4~HvyW4TdjMCNiy3Er3tRav4RAp7cmIWTFOK6fPoaWtWpQS04OQ__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA#page=137
Steptoe-Warren, G. (2013). Occupational Psychology: An Applied Approach. Harlow, England: Pearson. URL: https://locate.coventry.ac.uk/primo-explore/fulldisplay?docid=COV_ALMA2137394840002011&context=L&vid=COV_VU1&search_scope=LSCOP_COV&tab=local&lang=en_US.
Swart, J., Mann, C., Brown, S. & Price, A. (2005). Human Resource Development: Strategy and Tactics. Oxford, UK: Elsevier Butterworth-Heinemann.
Szolnoki, G. & Hoffmann, D. (2013). Online, face-to-face and telephone surveys—Comparing different sampling methods in wine consumer research. Wine Economics and Policy, 2(2), 57–66. DOI: 10.1016/j.wep.2013.10.001.
Tabachnick, B. G. & Fidell, L. S. (2006). Using Multivariate Statistics (5th ed.). Needham Heights, MAUnited States: Allyn & Bacon, Inc.
Timsal, A., Awais, M. & Shoaib, O. (2016). On job Training and Its Effectiveness: An Employee Perspective. South Asian Journal of Banking and Social Sciences, 2(1).
Valavanidis, A. & Vlachogianni, T. (2016). Research and Development. The Role of Universities for the Knowledge-based Society and Technological Innovations. Expenditure in Scientic Research and Applications as Crucial Factors for Economic Growth and the New Technological Frontiers. URL: www.chem.uoa.gr-Scientific Reports, Dpt of Chemistry. 1. 1-39.
Vasanthi, S. & Basariya, S. R. (2019). Pros and Cons of On the Job training versus Off the Job Training. International Journal of Scientific & Technology Research, 8(10).
Watson, D., Tregaskis, O., Gedikli, C., Vaughn, O. & Semkina, A. (2018). Well-being through learning: a systematic review of learning interventions in the workplace and their impact on well-being. European Journal of Work and Organizational Psychology, 27(2), 247–268. DOI: 10.1080/1359432x.2018.1435529.
Wright, T. A. & Cropanzano, R. (2000). Psychological well-being and job satisfaction as predictors of job performance. Journal of Occupational Health Psychology, 5(1), 84–94. DOI: https://doi.org/10.1037/1076-8998.5.1.84.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License [CC BY-NC-ND 4.0] that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
